Home Computer Repair:

Home Computer Repair:
Computers are machines. Just like any machine that was manufactured by mankind, regular maintenance is required, upgrades for added performance may be desired and parts will eventually wear out, requiring replacement.

Additionally, files that were once kept in a file cabinet are now stored on your computer's hard drive and you need a good data management plan. In time, all hard drives will fail, therefore, routine data backups to a stable location outside of your computer's hard drive are needed in order to ensure that your files remain safely preserved.

We have the ability and resources to keep your computer healthy and your data safe. But you will need to add us to your regular routine. Your doctor takes care of your health, your mechanic takes care of your vehicle and FieldDesktopSupport.com takes care of your computer.

Does your computer or laptop have any of the common problems listed in the next column? If so, we need to service your computer right away.

Computer Lifecycles:
We recommend that personal laptop/notebook computers be replaced with a new one after 3-4 years, (or less) depending on how much use and travel it sees.

For personal home desktop computers, we recommend that they be replaced with a new machine every 4-5 years under normal circumstances. You may find yourself in need of running new, robust programs that weren't available at the time your desktop PC was made and that you are running out of storage space on your computer's hard drive. If this is the case, a newer, more robust computer may be in order.

We can either build you a customized desktop computer, tailored for your individual needs, or we can assist you in buying one from a reputable mainstream manufacturer.

Common Home Computer Issues:

NO Anti-Virus Software Installed:
Not having anti-virus software installed on your computer in an invitation to disaster. (Having expired, subscription based anti-virus software is just as bad.) Having viruses on your computer can lead to identity theft or data loss, and your computer can become a launching pad for those same viruses to attack other computers on the internet.

If you don't have a good anti-virus software installed on your computer, it is almost guaranteed that your computer has them. Let Field Desktop Support fix that for you.

NOTE: Some viruses can not be uninstalled and require a complete wipe of the hard drive. Wiping the computer's hard drive involves backing up your data, running a DOD grade wipe of the hard drive so that no data (including viruses) will survive, reinstalling the operating system and supplemental software and then restoring your data onto the hard drive. AN examination of your computer is required in order to determine if a complete wipe is needed or not.

Uncontrollable Behavior:
Relentless pop-ups, warning messages, update notifications from unrecognized sources, crazy web search agents, clusters of toolbars etc. Viruses aren't the only thing that you need to defend against. There is also the category of Malicious Software (a.k.a. Malware) which includes HiJackers. Both malware and hijackers can make using your computer. Let Field Desktop Support fix that for you.

Blue Screen of Death:
Complete system crashes resulting the the infamous "Blue Screen" are serious. Your computer's hard drive could be going bad. If so, there is only a limited amount of time to preserve your data before it fails completely. If you wait till the hard drive goes completely bad (won't start at all) before getting seeking technical assistance, the risk of loosing all your files increases dramatically. If your computer has seen the Blue Screen of Death, let Field Desktop Support fix that for you right away.

Computer Runs Really Slow:
Let's say that your computer is less than 5 years old, you've already added more RAM to the machine and that it doesn't have any of the problems mentioned above, but it still runs slow. A routine maintenance service call just might do the trick. Think of it as a tune-up for your computer. Let Field Desktop Support fix that for you.

Can't Find Files - Scattered Everywhere:
You've got so much stuff scattered all over your computer's "desktop" that you can't find what you are looking for. You are not alone. Field Desktop Support offers in-home computer file management training which will show you how to neatly organize and store your files so you can find what you are looking for.

Data Recovery from Old Computer:
The computer just won't even turn on any more but you bought a new one and are keeping the old machine laying around because you still have data on the old machine that you want to try and recover one day. Well, that day is nigh at hand and we should go after that data sooner rather than later. Let Field Desktop Support handle that for you

Home Computer Repair:
The computer won't turn on any more and it is too new to replace. Let Field Desktop Support fix that for you.

Current Price List*:

Definitions:
Tier 1: Issues resolved over the phone in 20 minutes or less.
Tier 2: Any service call that can not be resolved over the phone in 20 minutes or less or requires one on-site visit from a technician.) Cost of parts not included.
Tier 3: Any service call that can not be resolved on-site in two hours or less.) Tier 3 service calls typically require that the PC be removed for repair and returned within one business week. The cost of any parts required for the service call are not included.

Tier 1 Telephone Support Call:
Only available to service agreement subscribers.

Tier 2 Home Computer Service Call:
$75.00 (Homes outside of our local service area cost only a little bit more.) Typical examples include routine maintenance tune-ups, normal computer upgrades, basic examinations and diagnosis, new computer setup, software installations, wireless router installation or troubleshooting, home network troubleshooting etc.

Tier 3 Examination and Diagnosis:
$100.00 Requires that the computer is repaired off-site in the repair shop. Free local pickup and delivery is available and your machine is returned typically in one business week.

Tier 3 Primary Hard Drive Replacement:
$275.00 plus cost of parts. Includes operating system restoration**, critical updates installation, supplemental software installations using your application discs and data recovery attempt from old hard drive. **Requires your original system recovery disc(s).

Tier 3 Data Recovery:
$100.00 for first 0-8 GB of recoverable data plus $75.00 for each 0-8 GB of additional data recovered.

In-Home Computer Training:
$1.00/minute including travel time.

Custom Built Desktop PC:
$100.00 plus cost of parts.

Technology Shopping Service:
Add $25.00 to the Tier 2 Home Computer Service fee and we'll go to the store for you to purchase your technology items or office supplies.

* All rates posted on this web site are subject to change without notification. You will receive a written quote (typically via email) documenting your specific rates prior to the performance of your requested services if your price differs from those posted here.